Overbond collects no more personal information than necessary to provide access to the registered user portion of our Website.
Online Registration: In order to login to our Website, we require that you provide us with some basic information in order for us to register you as a user and provide you access to the platform portion of the Website. We may ask for your name, phone number, email address, employer, and the password you choose in order to create and administer an online account for you to access and use our platform. We strongly recommend that you do not disclose your password to anyone. Overbond will never send you unsolicited communications asking for your password.
Marketing Communications: Overbond may use your information to send you communications by email or telephone marketing to promote products and services that may be of interest to you. If you agree to receive marketing communications, you can opt-out at any time by clicking the unsubscribe link in our emails or contacting us as set out below.
Customer Service: When you contact Overbond with a question, complaint, or comment, you may be asked for information that identifies you (such as a name, email address, and/or phone number) along with any additional information we need to assist you. We may retain this information to assist you in the future and to improve our customer service and product and service offerings.
Survey and Customer Research: Periodically, Overbond may contact you and offer you the opportunity to participate in one of our surveys or other customer research activities. The information obtained through our surveys and customer research is used to help us understand our customers and to enhance our product and service offerings.
Contests and Promotions: When you enter a contest or participate in a promotion, Overbond may collect your name, address, phone number, email address, and other information you provide. This information is used to administer your participation in the contest, sweepstakes or promotion.
We collect Personal Information directly from you, such as the information you provide for online registration. We record personal information electronically on computer servers to which only authorized persons have access, and only by means of secure passwords.
Service Providers: We may transfer your personal information to our affiliates and/or other third party service providers who may provide various services on our behalf such as identity verification, technology, administration, printing, marketing and advertising, hosting, data analysis, legal and accounting.
Legal: We, any of our affiliates, and third party service providers may provide your Personal Information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required or permitted by applicable Canadian, US or other law. Your Personal Information may also be disclosed where necessary for the establishment, exercise or defence of legal claims and to investigate or prevent actual or suspect loss or harm to persons or property.
Business Transactions: Personal Information may be transferred as an asset in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Overbond or as part of a corporate reorganization or stock sale or other change in corporate control.
In general, you can visit the Website without indicating who you are or submitting any Personal Information. However, we collect and/or maintain the IP (Internet protocol) addresses from all visitors to the Website and other related information such as page requests, browser type, operating system and average time spent on our Website. This information is used to help us understand our Website activity, and to monitor and improve the Website.
Tracer Tags and Web Beacons: Our Website may also use a technology called “tracer tags” or “Web Beacons”. This technology allows us to understand which pages you visit on our Website. These tracer tags are used to help us optimize and tailor our Website for you and other future visitors to our Website.
Website Analytics: We may use third parties to help us gather and analyze information about the areas visited on the Website in order to better understand, evaluate and improve the user experience and the convenience of the Website.
Social Media: We may offer you the opportunity to engage with our content on or through third-party social networking websites, plug-ins and applications. When you engage with our content on or through third-party social networking websites, plug-ins and applications, you may allow us to have access to certain information associated with your social media account (e.g., name, username, email address, profile picture, gender) to deliver the content or as part of the operation of the website, plug-in or application. When you provide information from your social media account, we may use this information to personalize your experience on the Website and on the third-party social networking websites, plug-ins and applications, and to provide you with other products or services you may request.
To learn more about this behavioural advertising practice you can visit the Digital Advertising Alliance of Canada website at www.youradchoices.ca/choices.
We maintain reasonable administrative, technical and physical safeguards in an effort to protect Personal Information in our custody and control against unauthorized access, use, modification and disclosure. We restrict access to your Personal Information to a “need to know” basis to our employees and service providers in order to fulfill their job requirements.
We have Personal Information retention processes designed to retain Personal Information for no longer than necessary for the purposes stated above or to otherwise meet legal requirements.
You have the right to access, update, and correct inaccuracies in your Personal Information in our custody and control, subject to certain exceptions prescribed by law. You may request access, updating and corrections of inaccuracies in Personal Information we have in our custody or control by emailing or writing to us at the contact information set out below. You may also update certain contact information through our platform. We may request certain Personal Information for the purposes of verifying the identity of the individual seeking access to their Personal Information records.
Please contact us if:
207 Queens Quay West, Suite 420